Recactiv stores only the data necessary to carry out debt management services, and no sensitive data is stored.
Your data is stored only for the duration of the debt management process; no data is retained once your debt management process has been completed.
Your data is stored in Recactiv’s secure data centres, using a comprehensive security management system.
Name
Tax Reference Number
Date and Place of Birth
Address
Telephone numbers
Email address
Employment Status
Employer Information
Salary and Contract Term
Bank Account
Living Arrangement
Credit Report
Under the General Data Protection Regulation (GDPR), Recactiv guarantees data subjects a range of rights regarding the processing of their personal data. These rights may be exercised in accordance with the terms and conditions set out in the applicable legislation.
GDPR Article 15
You have the right to know what data relating to you is being processed by Recactiv.
GDPR Article 16
Where your personal data is inaccurate, you may request that Recactiv correct any of your data.
GDPR Article 17
Once your debt has been paid, you have the right to ask Recactiv to erase your data: the right to be forgotten.
GDPR Article 18
You have the right to ask Recactiv to restrict the processing of your data, subject to certain limitations.
GDPR Article 19
Recactiv must inform the recipients to whom your data has been disclosed, wherever possible. You have the right to ask “who are the recipients to whom my data has been disclosed”
GDPR Article 20
Essentially, data portability is the right to transfer your personal data from one organisation to another or to yourself.
GDPR Article 21
You may object if you do not wish your personal data to be processed, but a number of specific conditions apply to your request.
GDPR Article 22
Recactiv does not make any decisions that produce legal effects or significantly affect you based solely on automated processing.
The data controller for personal data collected on the website https://recactiv.pt is:
Organisation: Recactiv – Recuperação de Activos, S.A.
Contact email for privacy enquiries: geral@recactiv.pt]
Address: Rua Estado da Índia, 620 – E1/2/5/6 – 4430-094 V.N. Gaia – Portugal
2.1 Contact Forms When you use the contact forms available on our website, we collect the information you provide directly (such as your name, email address, telephone number, subject, message content and attachments).
Purpose: To respond to requests for information, enquiries or applications submitted by visitors.
Legal basis: The user’s consent when submitting the form and/or pre-contractual measures at the user’s request.
2. 2 SPAM Prevention and Security To ensure the security of the website and prevent unlawful automated messages (SPAM), we temporarily collect the visitor’s IP address and the user agent (web browser data).
Legal basis: Legitimate interest in the protection and security of the IT platform.
2.3 Attached Documents and Files Any files or documents attached to the forms will be processed strictly for the purpose of the enquiry made.
Recommendation: If you attach images to forms, we recommend that you avoid uploading files with embedded location data (EXIF GPS), as this data can be extracted from the uploaded file.
Data collected via the forms will be retained only for the period strictly necessary to respond to your enquiry and manage the contact or, where applicable, for the period required by law to fulfil tax or contractual obligations.
Recactiv, S.A. does not sell, rent or share your personal data with third parties for commercial purposes.
The data may only be accessed by trusted technical service providers (e.g. web hosting services or anti-spam tools), who are subject to strict confidentiality and security obligations. Data collected via analytics cookies is anonymised and used exclusively for statistical purposes.
This website uses cookies. To find out more about the cookies we use, their purpose and how to manage your preferences, please see our Cookie Policy.
Our website may contain links to external platforms and websites. Each of these websites has its own privacy policy, terms of use and cookie policy. Recactiv, S.A. accepts no responsibility for the content or privacy practices of third-party platforms, and recommends that you consult their respective policies when visiting these sites.
Under the terms of the applicable legislation (GDPR), you have the right, at any time, to:
Access the personal data you have provided to us;
Request the rectification of inaccurate or out-of-date data;
Request the erasure of your data (‘right to be forgotten’);
Request the restriction of processing or object to such processing;
Withdraw previously given consent to the processing of your data.
To exercise any of these rights, simply send an email with your request to: geral@recactiv.pt.
You also have the right to lodge a complaint with the national supervisory authority: CNPD – National Data Protection Commission (www.cnpd.pt)
