Recactiv's Quality Management System is an Institution integrated management tool , fostering increased performance throughout the entire organizational pyramid, from top management to base employees.
The standardization of activities into processes, the focus on the customer, and fact-based management allowed Recactiv to align its organization with the new management paradigms, thus fostering the enhancement of its resources and skills to achieve tangible improvements in its performance.
At Recactiv, we invest in specialized training for our employees, promoting the continuous development of their technical and personal skills.
More than just investing in their growth, we closely monitor each journey, seeking to hear their ideas and perspectives. We believe that these contributions allow us to grow and continuously improve, because we build Recactiv's future together, a shared journey among the entire team.
We have a business continuity plan that ensures the constant availability of the services provided. The plan is tested every year to ensure it complies with the outlined requirements.
At Recactiv, our conduct is based on a daily commitment to integrity, transparency, and respect, values that guide how we deal with all interactions.
We believe that excellent performance and high ethical standards go hand in hand, supporting responsible growth and the creation of persistent equity for everyone who interacts with us.
- Pricing policy tailored to needs;
-Meeting delivery deadlines;
-Maintaining product/service quality;
-Ease of reachability;
-Rigorous accounting;
-Global reviews.
Recactiv was a founding member of APERC, the Portuguese association of debt recovery companies. This association aims to regulate the ethics and conduct of companies in this area, as well as to guarantee better technical, social and economic conditions for this sector in Portugal.
The Federation of European Collectors' Associations (FENCA) aims to regulate the sector across Europe, including ethics, data security, codes of conduct, and other industry-related matters. FENCA also promotes conferences and other support forums.
The Portuguese-British Chamber of Commerce, founded in 1911, is an independent, non-profit organization that aims to promote the interests of its members with regard to business links between companies in the United Kingdom and Portugal. Recactiv has been a member since 2017.